Terms of Service & Production Agreement

1. Scope of Custom Manufacturing

All products created by Custom Luxury Boxes are strictly made-to-order according to client-approved CAD structural diagrams, print die-lines, and material specifications. Placement of a purchase order constitutes acceptance of these manufacturing conditions.

2. Sample Approval & Prepress Proofs

Mass production initiates solely after formal written sign-off of either: (a) a digital 3D unboxing proof, or (b) a physical finished prototype. Any subsequent design alterations or structural modifications requested after final approval are subject to additional tooling and re-die fees.

3. Production Tolerances

Due to the artisanal, handcrafted nature of luxury rigid box construction, the following industry standard tolerances are recognized:

• Dimensional Variance: ± 1.0mm on internal rigid dimensions.
• Foil & Deboss Registration: ± 0.75mm alignment allowance.
• Color Matching: ± 5% delta E variance relative to approved Pantone (PMS) references.
• Quantity Overage/Underage: A ± 3% manufacturing yield variance may occur on high-volume runs.

4. Turnaround & International Delivery

Standard production lead time is 14 to 18 business days following prototype confirmation. Global express air freight typically requires 4 to 6 business days. Custom Luxury Boxes is not liable for carrier customs delays, import duties, or local port demurrage outside our direct operational purview.

5. Payment Tiers & Custom Nature Policy

Unless alternate credit terms have been formally executed for enterprise accounts, terms are 50% deposit upon order commissioning, with remaining 50% balance due prior to factory dispatch. Because all goods are custom manufactured to brand-specific dimensions and artwork, completed runs cannot be returned or refunded once shipped.